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Terms & Conditions
Direct Mobility Online Terms & Conditions
We reserve the right to change prices without prior notice and to correct clerical omissions and errors on this web site.
The shopping cart assumes all customers are not eligible for VAT Exemption on mobility products and VAT will automatically be included. If you are eligible for VAT exemption and have filled out the form at point of order the cart will recalculate the value without the 20% VAT.
For orders outside the UK mainland please contact our Customer Services Department for a price. Telephone: 01782 510636 (Monday to Friday 9.00am – 17.00).
Certain products are non-returnable; this will be clearly indicated on your shopping basket page and also on the confirmation page.
In accordance with the Distance Selling Regulations Direct Mobility Online gives customers a 7-day "cooling off" period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require to return/exchange the product(s) you will be personally responsible for return delivery incurring any delivery cost. We do recommend that you pay for a tracked/signed delivery for your protection and we can help you with recommendations of our courier partners.
If you would like to return or exchange your products please contact our Customer Service Department - Telephone: 01782 510636 (Monday to Friday 9.00am – 17.00).
Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. Direct Mobility Online reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to Direct Mobility Online.
All orders that are returned will be subject to a 15% administration and handling charge unless otherwise agreed with a member of Direct Mobility Online Staff
Damages in Transit
Cancellation of Order
If you wait until the goods are despatched then you will be responsible for the cost of return postage. You may cancel your order up to 7 days after receipt of the product. A returned product should be in its original condition and where possible in they’re original packaging with your purchase receipt. The original cost of the goods will be refunded to you within 30 days of cancellation.
Customer Service Department - Telephone: 01782 510636 (Monday to Friday 9.00am – 17.00)/
Customer Services and Support
Security We have our own payment processing system, and our own Merchant Account with Streamline. A condition of the account is that our secure server facility has been reviewed and approved by Streamline for secure on-line transactions. Their stringent requirements include things like the restriction of physical access to our facilities (i.e. who gets to operate the servers).
We guarantee that the goods are fit for their intended use, as set out on this web site and you are required to check the precise purpose of each product before application. Therefore we do not accept responsibility if you or the consumer puts the goods to a use which is not intended.
These terms will not affect your statutory rights as a consumer.
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